Privacy Policy

Protecting our client’s privacy is very important to us, the purpose of this notice is to explain the information we collect about our clients and how we use it.

Information we Collect

In the ordinary course of business, we collect, retain and use information about our clients to service them to the high professional standards. This information is collected from our clients in writing, in person, by telephone or electronically.

Before we pass any data onto a third party, we obtain consent from each client.

We use and retain the following data to broker credit deals on our client’s behalf, this include;

Name
Address
Contact Information – Telephone numbers & email addresses
Employer Information – address, contact number, email, length of employment and position in company
Date of Birth
Bank Details – Bank, address, sort code, account number
Income & Expenditure

This information is put into an order form which the client agrees for us to forward on to third parties to obtain car finance. We retain a paper copy and an electronic copy of this data the paper copy is kept for the length of the contract and the electronic copy is kept for 6 years.

To progress with a finance application, we also hold the following data for each client;

Proofs of Identity – Passport, Driving Licence, Bank Statement, Utility Bills.
Financial Agreement info regarding new and pre-existing contracts with finance companies
Experian Checks.

This information is kept electronically an is retained for 6 years, no paper copies of this data are kept on file.

Information we Disclose

To make services available to you, we may need to share your personal data with some of our service providers. These include IT and account providers, along with finance companies and vehicle manufacturers and suppliers.

Nathaniel only allows our service providers to handle your personal data once we have received client consent.

We may share your data with;

Our carefully selected suppliers, these will only be FCA regulated companies who provide car finance, supply of cars or Insurance agents.
Credit reference agencies to apply for finance on your behalf.
Governmental bodies, regulators, law enforcement agencies when required to do so by law
To exercise our legal rights.
For the prevention, detection and investigation of crime.
For the protection of our employees.
This list is not exhaustive, and in some instances, we may be required to collect additional data.

Aside from our service providers we will not disclose your data to a third party without your written consent, which will be obtained separately from your order.

Direct Marketing

We use email, WhatsApp, Instagram & Facebook as forms of direct marketing, clients will have to opt out to not receive direct marketing from Mega Lease.

Clients will receive our privacy policy at first point of contact with Mega Lease and are given the opportunity to be added to our direct marketing mailing list.

Security of Information

We are committed to keeping your personal data safe. We maintain physical, electronic, and procedural safeguards to guard our client’s personal information.

Our Security Measures include;

Regular cyber security assessments.
Risk management and systems and control processes in place.
We have strict internal policies against unauthorised use or disclosure of client information.
Our client’s information is accessible only to employees who need it to conduct our client’s financial affairs or provide services to them.
Our Employees, and our account management practices are governed by extensive regulatory procedures and by internal procedures.
Our Staff members are reminded on a regular basis of their obligations with regards to the confidentiality of client information through employee training and by operating procedures.

Access of Right

As our client you have the following rights;

To ask for a copy of the personal data we hold on file.
To ask us to delete your personal data, if the instance arises that we no longer have a legal right to keep it.
To ask us to update and correct any out of date data we hold about you.
To opt out of any marketing communications we send.
To ask us to retain your data without use.

If you wish to exercise any of the above rights you can do so by emailing sandradowning@nathanielcars.co.uk . We have a right to provide you with an adequate response within 1 month of your request for a copy of data, deletion or data updates. If you choose to opt out of all marketing our aim is to do this with immediate effect.

Legal Information

It is necessary for us to collect your personal data to ensure;

Client classification and provide with a service suitable to your needs.
Suitably handle client’s queries, complaints or disputes.
To comply with our duties as an FCA regulated firm.
To comply with our legal obligations to prevent crime & fraud.

Customers have the right to withdraw consent at any time,

We will no longer hold data longer than legally required.

Nathaniel has data protection who ensures employees undergo appropriate training on Data Protection Policies & Procedures.

If you have any questions about how Nathaniel uses your personal data that are not answered in this privacy policy or if you want to exercise your rights regarding your personal data please contact us;

Email; sandradowning@nathanielcars.co.uk

Telephone; 029 2010 5555

Address; Nathaniel Car Sales Ltd, David Street, Bridgend, CF31 3SA

You have the right to lodge a complaint with the Information Commissioner’s Office, further information including contact details are available at ico.org.uk